Chatbots are highly efficient and are proven to provide excellent customer service. They are quick, friendly, provide solutions to the queries and are available round the clock. That’s the reason the number of online business integrating these chatbots is increasing more than ever. Even customers find it helpful as they get instant assistance for their queries. These chatbots are now highly advanced and can perform human-like tasks such as ordering a drink, pizza or even booking an airline ticket.
In a way yes, but no/never, let me explain in detail. Chatbots can definitely answer a few queries, also they are available 24/7 which gives a sense of presence to a business, but that's about it as they are really not effective in generating sales, convincing a client or even calming a client in case of some mishap with order product etc.
I agree. Some are useful such as Verizon for buying a phone, but others are useless such as buying a car.
The automated ones are stupid, and I find myself asking the chat bot if your a bot or real human.
I wouldn't use one unless it was well funded with humans.
If it ain't broke don't fix it
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I need a way to just demonstrate software to a remote party.
No updating of anything wanted, under any conditions.
I want to speak to a prospect on the phone, while showing the product.
There are Lots of offering that claim to do things m,or or less like what I want.
I've read all their "Privacy" tomes, and for some reason they all want to know things like what your daddy does for a living, and your dog's name.
I guess I can live with that, but not that they'll take whatever they want, and do whatever they want with it.
On pricing, I've gotten five figure quotes for single user, the actual case.
I've sat through hundreds and hundreds of remote software demos, and almost everyone uses GotoMeeting.com for this. There are some others, and a current popular one is zoom.com, but by and large GotoMeeting is the, well, goto standard. I don't remember it being particularly expensive or difficult, and you can switch back and forth between showing a presentation (powerpoint), a view of the software being shown, and your own webcam if you choose. Most don't use a webcam though, it's mostly switching back and forth between the software and a presentation.
It takes some practice to do well so I'd definitely encourage you to rehearse before putting yourself in front of a prospective customer. I'd also encourage you to keep the 'canned' or scripted part of the demo short and let the customer as questions so you can keep the demo lively and interesting.
I thought I'd share this with the community here. It is one of the most helpful articles I have read on the subject of selling to "big business" when you operate a small (and perhaps independent) business like mine.
I especially like the section titled "Dealing with the 'You're Not Big Enough' Objection". Here is an excerpt:
The best way is to contrast the level of service you can offer with what the competition can offer. You will always win this comparison if you phrase it correctly, regardless of whether or not (for example) the competition offers phone support and you do not.
The magic words are "I appreciate that you'd feel safer going with Brand Name X, and Brand Name X will indeed have someone around to answer your phone call at 2 AM. Unfortunately, they won't be able to do anything for you. Their only job is getting you off the phone before you can speak to someone capable of resolving your problem, because those people cost money. And you know what happens if you call at 2 PM? You get the same guy."
"On the other hand, when you send me an email, you may have to wait a few hours, but you'll get a response from me, every single time, and I will do my best to fix your problem. I built this product from the ground up and I am fanatical about taking care of you because you'd be my biggest customer, and if I don't take care of you, the business is over."
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